background

  • Terms & Conditions

    First: Terms & Conditions

    Welcome to our website. By using this website or completing any purchase through it, you acknowledge and agree to be bound by the following Terms & Conditions. If you do not agree, please refrain from using the website.

    1. Definitions

    • "Website": Refers to the online store specialized in selling chocolate within the State of Kuwait.

    • "We" / "Us": Refers to the website management.

    • "Customer" / "User": Any person who uses the website or purchases products from it.

    1. Use of the Website

    • The user must be legally eligible to make purchases.

    • The user agrees to provide accurate and correct information when placing orders or registering.

    • The website may not be used for any illegal or unlawful purposes under the laws of the State of Kuwait.

    1. Products

    • All products offered are chocolate food products.

    • Product images are for illustrative purposes only; slight differences may occur.

    • All products are subject to availability.

    1. Pricing & Payment

    • All prices are displayed in Kuwaiti Dinar (KWD).

    • We reserve the right to amend prices at any time without prior notice.

    • Payments are processed through the available payment methods on the website.

    1. Delivery

    • Delivery is available within the State of Kuwait only.

    • Delivery timelines may vary based on location and order status.

    • We are not responsible for delays beyond our control.

    1. Limitation of Liability

    • We shall not be held responsible for any damages resulting from misuse of the products.

    • We are not liable for any indirect or consequential losses.

    1. Amendments

    • We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of such changes.

    1. Governing Law

    • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Kuwait. Any disputes shall be subject to the jurisdiction of Kuwaiti courts.

    Second: Privacy Policy

    We are committed to protecting our customers’ privacy and ensuring the confidentiality of their personal data. This policy explains how we collect, use, and protect your information.

    1. Information We Collect

    • Name

    • Phone number

    • Delivery address

    • Payment information (bank card details are not stored)

    1. Use of Information

    • Processing and delivering orders

    • Communicating with customers regarding their orders

    • Improving our services and user experience

    1. Data Protection

    • We implement appropriate technical and organizational measures to protect personal data.

    • Personal information will not be shared with third parties except when necessary to fulfill orders or when required by law.

    1. Cookies

    • The website may use cookies to enhance user experience.

    1. User Rights

    • Users have the right to request correction or updating of their personal information.

    Third: Return & Exchange Policy

    Due to the nature of food products (chocolate), we strictly state the following:

    • No returns or exchanges are accepted after the purchase is completed.

    • Orders cannot be canceled once they are confirmed and prepared.

    • Customers are responsible for reviewing and confirming order details before completing the purchase.

    By completing a purchase, the customer acknowledges and agrees to the No Return & No Exchange Policy.

    Contact Us: Phone Number: 96566606992

    Thank you for trusting us. We wish you a pleasant shopping experience.